DroboCare
DroboCare™ is simple, powerful protection for your Drobo storage. The DroboCare support program extends your peace of mind beyond the standard warranty term and phone support included with your Drobo purchase. In fact, DroboCare gives you more, even during your standard warranty period.1
The Fastest Way to Get Up and Running Again
With DroboCare, if something goes wrong, we'll send you a replacement Drobo or DroboPro right away, so you'll have it in a few days. With the standard warranty, we are able to ship a replacement only after we receive your unit.
Your Business Safety Net
With DroboCare, you receive twelve months of phone and web support for your technical issues during local business hours. With the standard warranty, technical support is provided for the first 90 days following purchase.
Trust Your Drobo to DroboCare
The DroboCare Support program is available if your products are still under standard warranty or currently protected by DroboCare. It can be renewed, one year at a time, as long as the Drobo product you are protecting is still being sold2.
Standard Warranty |
Standard DroboCare |
3 Year DroboCare |
|
Term |
One or two years, depending on product and country |
One year increments |
Three years |
Renewal |
Cannot be renewed |
Can be renewed for one year period as long as the product is still being sold.2 |
None |
Hardware Replacement |
Hardware repair or exchange — when we receive your Drobo unit, we'll either
repair it or send you a
replacement.1 |
Advanced replacement — when you
call, we'll send your replacement
same day. Next business day delivery
available in US and select European
countries.5 |
Advanced replacement — when you
call, we'll send your replacement
same day. Next business day delivery
available in US and select European
countries.5 |
Technical Support |
90 days from date of purchase.4 |
12 months of 24x7 technical support from date of activation.3 |
36 months of 24x7 technical support from date of activation.3 |
Buy DroboCare
Login to support account required.
| DroboCare |
In-Warranty 1 Year |
In-Warranty 3 Year |
Out-of-Warranty 1 Year |
| Drobo (Gen-2) | $69 | N/A | $189 |
| Drobo FS | $89 | $219 | $239 |
| Drobo S | $99 | $249 | $269 |
| DroboPro | $199 | $599 | $529 |
| DroboPro FS | $249 | $649 | $659 |
| DroboElite | $399 | $999 | $1059 |
| Drobo 8-Bay File Sharing Storage for Business (B800fs) | $249 | $649 | $659 |
| Drobo 8-Bay iSCSI SAN Storage for Business (B800i) | $399 | $999 | $1059 |
| Drobo 12-Bay iSCSI SAN Storage for Business (B1200i) | $999 | $2499 | $2699 |
NOTE:
- Europe, Middle East, & Africa Region - Please go to the European Drobo Store or contact your local Reseller. If you need help finding a local Reseller, please email EUSales@drobo.com.
- Asia Pacific Region - Please contact your local Reseller. If you need help finding a local Reseller, please email APACSales@drobo.com.
Additional DroboCare Resources
- DroboCare FAQs
- DroboCare Data Sheet
- Warranty terms for units purchased prior to Oct. 1, 2009
- Warranty terms for units purchased after Oct. 1, 2009
- DroboCare Service Terms & Condition — United States & Canada
- DroboCare Service Terms & Conditions — APAC
- DroboCare Service Terms & Conditions — EMEA
If you have trouble purchasing DroboCare, please submit a DroboCare Support Request.
1 The terms governing the DroboCare Support program can be found at support.drobo.com.2 Sold by an authorized Drobo Inc. Reseller and unit is still under standard warranty or currently protected by DroboCare. Terms of renewal may vary by region, please contact your local reseller or Drobo sales office.
3 DroboCare must be activated within 30 days of DroboCare purchase.
4 Availability of technical support is subject to local business hours.
5 Order must be received by 1 pm local time for same-day ship. See DroboCare terms for next business day delivery restrictions.